Warranty Information

My Battery Plus Warranty Details

Manufacturer warranties are included with our products and are prominently displayed on product labels.

ASSURANCE

If our tests determine that your battery is faulty, we will provide a replacement. Claims must be submitted within the warranty period indicated on the battery. A dated proof of purchase is necessary. The warranty for the replacement battery begins on the original defective battery's purchase date. Visit your local My Battery Plus store to file a claim. This warranty does not cover normal wear and tear, abuse, damage, neglect, overcharging, undercharging, improper application, installation, or maintenance.

This warranty is supplementary to other rights and remedies provided by law. Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the products repaired or replaced if they fail to meet acceptable quality standards and the failure is not considered a major failure.

ELECTRONIC BATTERY TESTING

A variety of electronic battery testers are available, providing test results that should not be regarded as the sole basis for identifying a faulty battery. Different brands and models of testers may produce varying results based on their calibration, and they should be used as one part of the overall battery assessment process.

Warranty exclusions:

  • Normal wear and tear
  • Physical damage
  • Sulphation
  • Incorrect application
  • Flat battery
  • Negligence (prior to or during use)
  • Overcharging
  • Addition of fluids other than water
  • Batteries utilised in motorsports or racing activities

PERSONAL USE DEFINITION

Personal use refers to vehicles utilised for individual needs, rather than business purposes. These vehicles usually have four wheels and are not used to transport passengers or goods for financial gain.

BATTERY FAILURE REASONS

Batteries have a limited lifespan, influenced by their usage and operating conditions. Battery failure can be attributed to various factors, categorised as either manufacturing or non-manufacturing issues.

MANUFACTURING ISSUES

Typically arise within the first 3 months:

SHORT CIRCUITS/DEAD CELLS

A cell displaying a significantly lower Specific Gravity (SG) reading compared to other cells.

INTERNAL DAMAGE

Often results from battery damage during transit. Rigorous quality assurance and inspection processes required by top vehicle manufacturers ensure that genuine manufacturing issues in batteries are rare.

NON-MANUFACTURING ISSUES

These issues occur outside of strict quality control systems and are more likely to develop as the battery remains in service. They often stem from problems with the vehicle's electrical system, operation, or battery application.

AGE-RELATED WEAR

As a battery ages, grid metal corrodes and active material is lost from the plate, eventually rendering the battery unable to start a vehicle. High temperatures can hasten degradation rates.

EXTERNAL DAMAGE

Improper fitment, handling, and storage can lead to external damage and subsequent battery failure.

WRONG APPLICATION

Fitting a smaller, less powerful battery or one designed for another application can result in premature failure.

CARELESSNESS

Failure to maintain fluid levels exposes internal components, accelerating battery failure.

SULPHATION

Occurs when a battery remains in a discharged state for an extended period.

OVERCHARGING

Can be caused by an incorrectly set alternator or a faulty alternator voltage control.

UNDERCHARGING

Short journeys, frequent stopping and starting, or a malfunctioning alternator may not fully recharge a battery.

POWER DRAIN

Extended use of lights or other accessories.