Direct Debit Information & Authorisation

How Direct Debit Works

Direct debit allows My Battery Plus to automatically collect payments from your nominated bank account or credit card for our services. This convenient payment method ensures your account remains current and eliminates the need to remember payment due dates.

What You're Authorizing

By setting up direct debit, you authorise My Battery Plus Pty Ltd ABN: 22 337 521 173 to:

• Automatically debit your nominated account for battery services and products
• Collect payments on agreed dates (typically weekly)
• Adjust payment amounts based on services provided
• Continue debiting until you cancel the authorization or service agreement ends

Payment Schedule & Amounts

When Payments Are Taken:

• Payments are processed on each transaction or around the Monday day of each week
• If this falls on a weekend or public holiday, payment will be taken on the next business day

Payment Amounts:

• Amounts may vary based on services provided during the billing period
• You'll receive an invoice/statement at least 7 days before payment is debited
• No payment will be taken without prior notification of the amount

Your Rights as a Customer

Advance Notice:

• We'll provide at least 14 days written notice of any changes to payment amounts or frequency
• You'll receive notification of each upcoming debit via email or SMS

Right to Cancel:

• You can cancel this direct debit authorization at any time
• Provide written notice (email acceptable) at least 3 business days before the next scheduled payment
• Cancellation doesn't affect your service agreement obligations

Right to Dispute:

• You have up to 8 weeks from the debit date to dispute any incorrect charges
• Contact us immediately if you notice any discrepancies
• We'll investigate and resolve disputes promptly

Right to Stop Individual Payments:

• You can request to stop a specific payment by contacting us at least 3 business days prior
• Your bank may also allow you to place a stop payment (bank fees may apply)

Account Requirements

Accepted Account Types:

• Australian bank accounts (savings or cheque)
• Major credit cards (Visa, Mastercard, American Express)
• Accounts must be in the name of the account holder authorizing the debit

Account Information Needed:

• Account holder name (must match service agreement)
• BSB and account number (for bank accounts)
• Card number, expiry date, and CVV (for credit cards)
• Billing address

Fees & Charges

Our Fees:

• No additional fees charged by My Battery Plus for direct debit processing
• Standard service charges apply as per your service agreement

Potential Bank Fees:

• Your financial institution may charge fees for insufficient funds
• Dishonor fees typically range from $5-$45 (charged by your bank)
• It's your responsibility to ensure sufficient funds are available

Our Dishonor Fee:

• A $25 administration fee may apply for returned/failed payments
• This covers our administrative costs for payment processing issues

Security & Privacy

Data Protection:

• Your financial information is encrypted and stored securely
• We comply with Australian Privacy Principles and PCI DSS standards
• Information is used solely for authorized payment processing
• We never share your financial details with third parties (except payment processors)

Fraud Protection:

• All transactions are monitored for suspicious activity
• Report any unauthorized debits immediately
• We maintain comprehensive transaction records for your protection

Cancellation Process

How to Cancel:

1. Email: accounts@mybatteryplus.com.au
2. Phone: 1800 830 863 during business hours
3. Mail: 2/14 Hampstead Road, Auburn 2144

Required Information:

• Your full name and account number
• Reason for cancellation (optional)
• Effective date requested (minimum 3 business days notice)

What Happens After Cancellation:

• No further automatic payments will be processed
• Any outstanding balances become immediately payable
• Your service agreement remains in effect (unless separately cancelled)
• You'll need to arrange alternative payment methods for ongoing services

Contact Information

Payment Queries:

• Phone: 1800 830 863
• Email: support@mybatteryplus.com.au
• Business Hours: Monday-Friday 8:00 AM - 5:00 PM

Dispute Resolution

Step 1: Contact us directly

• Most issues can be resolved quickly through direct contact
• We aim to respond to all payment queries within 2 business days

Step 2: Formal complaint process

• If unsatisfied with our response, submit a formal written complaint
• We'll investigate and respond within 10 business days

Step 3: External dispute resolution

• Contact your financial institution's dispute resolution service
• Australian Financial Complaints Authority (AFCA): 1800 931 678

Legal Information

This direct debit arrangement is governed by:

• The ePayments Code (Australia)
• Australian Competition and Consumer Act 2010
• Privacy Act 1988 (Commonwealth)

Your Agreement: By authorising direct debit, you confirm that:

• You are authorised to operate the nominated account
• You have read and understood these terms
• You agree to notify us of any changes to your account details
• You understand your rights and responsibilities